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RiutBag FAQ: Frequently asked questions

RiutBag basics

What is a RiutBag?

RiutBag is the safe backpack for commuting and all city travel: work or holiday. Its hidden zips are protected by your back. There is no way for the pWhat is a RiutBag?erson behind you to open it when you wear the RiutBag. It gives peace of mind and confidence to the city traveller in busy urban spaces: metros, subways, queues, escalators and lifts. The concept and every detail on the RiutBag is designed by Sarah Giblin, Riut’s founder.

How do you say "RiutBag"?

RiutBag sounds like "riot bag". Riut is pronounced "riot" and it stands for Revolution in user thinking. This is the name of the company behind the RiutBag and Sarah Giblin's positive but disruptive design philosophy that says we, users of every day objects, can spot the problems with them, have a better idea and go and make it happen. 

Revolution in user thinking also describes the RiutBag, revolved 180 degrees to take all the outer zips and put them against your back - completely the opposite way round to all other backpacks. It's also the impact Sarah designed the RiutBag to have. As a RiutBag user, you can have a Revolution in your own thinking: feel peace of mind, not stress and worry, when you travel in the world's busiest cities.

Which materials is the RiutBag made from?

RiutBag X25, R25, R15 and RiutBag R10 are laptop backpacks made from waterproof 1000D Cordura and TPU or thermoplastic polyurethane on the base. All its zips are made by YKK, the world's leading zip manufacturer. Cordura is a well known, trusted durable material in the world’s best backpack brands. TPU is a special material usually found in car belts, footwear and bike helmets. TPU is an anti-abrasive, high performance plastic which can handle extremely high and low temperatures. This is at the base of your RiutBag. Why? So no holes appear in the base of your backpack in the years to come and it protects your belongings.

Is this backpack vegan?

Yes! There’s no leather, no animal glues, no ground up animal bones or crushed up beetles anywhere. It’s vegan, which means it doesn’t use any animal products. The RiutBag laptop backpack is made entirely from durable synthetic materials, from the outer materials to the thread, adhesives and buckles. 

How is a RiutBag made?

Each RiutBag is handmade at sewing machines by professionals with years of experience making backpacks. The factory is in Fujian pronvince, Hui'an in southern China. Sarah Giblin, Riut's founder, checks each one personally at the factory before they are shipped. You can read about who makes RiutBag and where here [blog link]. 

How can I wash or clean a RiutBag? Is the RiutBag machine washable?

Use a damp cloth to remove individual stains inside or outside the RiutBag. The colour of the material may change when wet; the colour will return to normal when dried naturally. 

Yes, the RiutBag is machine washable and you can use the spin dry option. If using a washing machine for light / medium staining wash the RiutBag on a short, cool wash - 30 C / 90 F for 15 minutes. For heavy staining all over the RiutBag, the maximum temperature the RiutBag can handle is 60 C / 140 F. Do not use detergent or softener - this will break down the waterproofing materials in your RiutBag and remove the protective seal on the base on the RiutBag.


Size, laptop dimensions, colours, designs

How big is the RiutBag?

RiutBag R10 and RiutBag R15 sizes. Both have a height of 47cm; the difference is the depth. All details for each design are on the relevant order page. Flick through the images: you will find inch and centimeter measurements of the RiutBag and its laptop compartment. RiutBag R25 is Riut's largest, maximum carry-on backpack. It is 55 x 40 x 20cm.

Can I carry the RiutBag on board a plane?

RiutBags are build for city travel, including airline travel. RiutBag R10 and R15 fit under the seat in front on the plane and fit within carry on size for the vast majority of airlines. The R25 is the RiutBag build for maximum carry-on dimensions of 55x40x25cm. This travel blog provides the world's carry on sizes in one page [link here]. Here is a 1 minute video taking a RiutBag R15 on your flight:

How much does the RiutBag weigh?

RiutBag Crush is 230 grams. RiutBag R10 weighs 1.12 kg; RiutBag R15 is 1.23 kg; RiutBag R25 is 1.34 kg and RiutBag X25 is 1.28kg. RiutBag laptop backpacks - X25, R25, R15 and R10 - are made to be sturdy, comfortable backpacks which can take the strain of the daily commute or international travel for years. Extra padding, durable materials and quality parts protect your technology and belongings in the long run.

What size laptop can a RiutBag hold?

RiutBag R10, R15 and, R25 and X25 are secure backpacks built with infrastructure and protection for laptop and tech. Check the product page for each model to see the maximum laptop size which fits inside.

RiutBag X25, R25, R15 and R10 are designed to hold 11 inch, 13 inch and up to certain sized 15 inch laptops. They also have well padded compartment for laptop and second compartment for medium or large tablets. The RiutBag laptop compartment is designed so no laptop cover is required. 15 inch laptops with laptop covers may be too large for the laptop compartment.

RiutBags in different colours? Do you make different designs?

RiutBags are currently only available in black. Why? RiutBag is designed to be a smart and inconspicuous urban backpack. This way you can carry your valuables securely, unnoticed and with peace of mind in the world's busiest cities. All available models are displayed on the website.

If you would like to see more designs, please complete this survey. You can share all the challenges you would like an urban backpack to meet. I use this data to prototype new RiutBags every year:

 


RiutBag price, shipping and payment methods

How much does the RiutBag cost?

RiutBag R10.3, R15.3 and X25 price range from £99 - £149 (British pounds sterling). To find out the price of the models you want, click on their individual order page. RiutBag Crush is £39.

How much is that in my currency?

You can use the dropdown box at the top of every page to show you how much the RiutBags cost in alternative currencies. Please remember, at the checkout all prices will be displayed in pounds sterling. The final amount deducted from your account will be determined by foreign exchange rates at precise the time of purchase.

Where can I buy a RiutBag? Can I buy a RiutBag on Amazon or Ebay?

RiutBag is sold exclusively on this website, www.riut.co.uk. RiutBags are not for sale on Amazon. From time to time, when RiutBag users upgrade to a new model, they do put their 1st or 2nd edition RiutBags on Ebay! You might be lucky and find one there.

Does the RiutBag ship globally?

Yes, we ship globally. On occasion the postal system is unreliable in some areas in the world due to matters out of my control. Currently, I am not able to post to Russia. However, you may find that using a service like alfaparcel.com can help delivery to Russia. Or you can order here from our trusted supplier in Russia.

How much does shipping or postage cost?

Shipping to your address depends on the number of RiutBags you order and how far you are from England. If you order two or more RiutBags, this is likely to reduce the shipping per item. To find out the total cost of your order plus shipping, add your RiutBags to the shopping cart and go through to the payment page. You will be able to see, and amend, the total cost for your order before you pay.

How can I pay for the RiutBag?

Orders and payment can only be taken through this website using ApplePay, Visa, MasterCard, PayPal and American Express cards. Payment cannot be taken by cash, cheque or any other methods.

Can I trust www.riut.co.uk? Is payment secure?

You can trust this website and your payment is secure. When you pay here, your payment is processed by Shopify payments working with Stripe. Stripe is a secure online payment gateway company which manages this payment securely with your bank so your bank details are at no point shared with Riut or anyone else.

As of October 2016, you can now pay for your RiutBag order simply and quickly with Apple Pay. Read about this update to find out which devices support this payment method [Blog link here] 

 

 


How to order, delivery times, tracking

How can I order a RiutBag?

View and choose the number of each RiutBag model you would like on its order page. Your total order of RiutBags will be collected in your shopping cart in the top right hand corner of the website. When you are ready, click on the shopping bag icon, click view cart and move through to the address and payment page. 

Where can I buy a RiutBag? Can I buy a RiutBag on Amazon or Ebay?

RiutBag is sold exclusively on this website, www.riut.co.uk. Visit this site to find all current available models. RiutBags are not for sale on Amazon. From time to time, when RiutBag users upgrade to a new model, they do put their 1st or 2nd edition RiutBags on Ebay! You might be lucky and find one there :)

When will pre-ordered RiutBags ship?

Pre-ordered RiutBags are due to be posted from England on stated for dispatch. There may be shipping or customs delays out of our control. If this occurs, we will inform you. You will know when your RiutBag parcel has been dispatched when your tracking email arrives.

How long does delivery take?

From the time of dispatch, delivery times are:

UK: 3-4 days

EU: 3-7 days

USA and Canada: 2-5 days

Non-EU Europe: 6-10 days

Rest of the word: 3-7 days

How can I track my RiutBag order?

After dispatch from England, you will be sent a tracking link by email. Please ensure you enter the correct email address so you receive this message. If you are looking for an alternative tracking system, you can copy and paste your tracking number into this website:

Please note: due to a disruption in the DHL international postal service, I am currently unable to send parcels to Russia. You may find that using an alternative service to buy goods in the UK will help such as alfaparcel.com


Problems, returns, repairs

It is Riut's responsibility to supply you with goods which are as described on www.riut.co.uk. If there is a fault with your RiutBag, you are entitled to receive a replacement or a full refund including shipping. Since all customers’ issues are unique, we will work with you to find the right solution to the problem you have encountered.

What if there is a problem with my RiutBag?

If there is a problem with your RiutBag due to fault in the manufacture we will replace it, offer repair or provide a full refund. Please contact us at answers@riut.co.uk. We will ask for a photo of the problem, take a close look and reply with the next steps to put the situation right.

What if there's no problem, but I would like to return it?

This is a summary of our returns policy. Write to us at answers@riut.co.uk with your email confirmation or order number.

Up to 14 days after receiving your RiutBag: Riut Limited is registered in the European Union (EU). Under EU law consumers have the right to a 14 day cooling off period to decide to return unused items bought online for a full refund under the distance selling rules. If you contact us within 14 days of receiving your RiutBag, we will refund the price of the RiutBag and the original shipping cost you paid.

Standard policy

Up to 30 days after receiving your RiutBag: You may return a RiutBag that has not been used up to 30 days after your received it for a refund of the RiutBag but not your shipping costs.

30 days or more after receipt: After 30 days, we do not provide refunds.

In all cases, you are responsible for the cost of returning the RiutBag to us. Please contact us to arrange return of your RiutBag via the contact pageIf you have not paid for shipping, and you would like to return your RiutBag, there will be no refund of your shipping costs. You are responsible for the cost of the return shipping.

I'm in the United Kingdom or Europe. How can I return my unused RiutBag?

The returns method changes from time to time as we update our service. Please check your order confirmation email, or this page for the current returns method.

Contact us with your order number at answers@riut.co.uk to let us know you would like to return the RiutBag. Once you have confirmed that the RiutBag has not been handled more than you usually would in a shop, we will send you a returns label. Print this out, attach to the parcel and take to the relevant postal service. If there is no problem with the RiutBag, you are responsible for the cost of returning the parcel. 

Please return the RiutBag in a suitable packaging so it is not damaged in the postal system. Suitable packaging is the original packaging, a similarly strong polymailing bag or a box.

I'm in a country outside Europe. How can I return my unused RiutBag?

The returns method changes from time to time as we update our service. Please check back here for the current returns method.

Contact us with your order number at answers@riut.co.uk to let us know you would like to return the RiutBag. Once you have confirmed that the RiutBag has not been handled more than you usually would in a shop, we will provide the most up to date returns address in the UK. Please return the RiutBag in a suitable packaging so it is not damaged in the international postal system. Suitable packaging is the original packaging, a similarly strong polymailing bag or a box.

When will I get a refund?

Once the RiutBag has been received and checked, which takes up to a week, we will send the correct refund amount. Depending on your bank, this will arrive in your bank account in the next 5 to 10 days.